Privacy Policy

The visit to the Web does not imply that the user registers or that they must provide personal data. When you must provide them, the website informs about the mandatory nature of the delivery of the data, by means of an asterisk [*]. To enjoy certain services or solutions, the user must register as a registered user and / or register for the proposed events.

In accordance with Regulation EU 2016/679 of the European Parliament and of the Council, of 27 April 2016, concerning the protection of natural persons with regard to the processing of personal data and the free circulation of these data (GDPR); With the information that we will provide below, Hoe Productions Limited and Elrow wants you to know the privacy policy applied with regard to your personal data. From here on out when mentioning “Elrow Dubai” this will refer to the use of data for hoe Productions Limited and Elrow.

Where does your data go?

The personal data that you provide us is understood as express consent for them to be processed and incorporated into a file; The Responsibility of Hoe Productions Limited, Larch House, Parklands Business Park, Denmead, Hampshire, United Kingdom, PO7 6XP

In the event of ticket purchases for events organized or promoted by Elrow Dubai customers, the data of the event registration form will also be included in the files of these organizers, identified in the event's information page and in the purchase conditions that the buyer user must accept beforehand.

Why is your data treated?

The personal data that you provide us implies an express consent for the administrative and commercial management regarding the use of our services, products and promotions or those of organizers / promoters of events of our client, so that Elrow Dubai can inform you via any means about them, unless you tell us otherwise. Specifically:

Contact and Newsletter: To inform you about services, products and promotions of Elrow Dubai, as well as for commercial and statistical analysis, and to be able to improve and / or personalize the offers of our services and products.

User registration: Registration in the private account of Elrow Dubai to enjoy the services and products offered, among which are those of ticket sales and download the tickets, as well as for commercial and statistical analysis and to improve and/or customize the offers of our services and products.

Ticket Sales: For the handling of the ticket purchase of the event selected by the buyer, the commercial and statistical analysis, and to be able to improve and or personalize the offers of our services and products.

During the events, pictures can be taken of spectators without being able to identify or connect the person in the image with the identification data on our files. Elrow Dubai may use these images of the public event in publications and social networks belonging to the company, the press, and any other social media within the common purposes and uses of the services provided, for an unlimited period of time.

The main purpose of the processing of your personal data is not subject to the informed consent you gave us when using our website to store cookies and share your anonymized information with third parties, with the aim of creating profiles for the personalization of our own and third party advertising, analyse traffic on our website and offer you services related to social networks.

What data do we need?

The boxes marked with the symbol [*] are mandatory, and completing them implies full and unconditional acceptance of this privacy policy.

The data being handled is identifying data of users and participants, and concerning the purchase modality or options of the events selected by the user.

In exceptional cases and depending on the types of registration in organized events, compulsory data of hobbies, preferences, tastes or membership/affiliation to clubs, associations etc. can be requested, this being data collected for analysis and statistics, and to improve and/or personalize the offers of our services and products; in the event that you do not provide or consent to the processing of such data, Elrow Dubai reserves the right to not accept the purchase if such data is considered to be mandatory.

How long is data conserved?

The data will be stored and processed until you request its cancellation, and at least for the time that is imposed by legal requirements in force for Elrow Dubai.

Transfer and access of data by third parties

The data will not be transferred by Elrow Dubai to third parties without the prior consent of the user.

For the fulfillment and attainment of the services of the Web, the registration data of events facilitated by you may be communicated to the organizers promoters, clients of Elrow Dubai, as legitimate co-responsible parties of the data, in the event you have not provided it directly to them. Elrow Dubai is not responsible for the use that these organizers/promoters make of the data.

Concerning Payment and International Data Transfer

All payments will be processed by our third party ticket providers. For general admission tickets these will be secured via Platinumlist and for all vip experience tickets these will be provided by seatlab NFT. All payments will be handled by these third party providers, please see links to their privacy policies below.

PlatinumList; https://platinumlist.net/terms-and-conditions/TermsandConditionsCustomers
seatlab NFT: https://www.seatlabnft.com/privacy-policy

What is the legal basis of the processing?

As far as it is necessary for the fulfilment of the purposes expressed herein and as a necessary legal requirement, both the purchase/payment of tickets and the submission of data in a form filled in by you, are positive and unambiguous actions that express consent of said processing.

What rights and obligations do you have regarding this data processing?

It is the responsibility of the User to provide all the updated data required as mandatory for the use and enjoyment of the services and products offered. The data and information provided will be assumed to be true, accurate and up-to-date, it being the User's responsibility to modify and/or update said information at all times; otherwise, it will be understood that the data has not been modified and that it is accurate and current.

If you have provided us with personal data of a third party, you must, prior to its inclusion, have informed and requested their consent to the points set out herein.

At any time, you may exercise your rights of access, rectification, deletion and opposition, limitation of processing and portability with respect to your personal data, by sending a communication with a photocopy of your ID, to ENTRETENIMIENTO MUSICAL, S.L. to the email: elliott@livetourpromotions.co.uk In the case of marketing or direct electronic communications, the mails will offer an automated system to refuse the reception of future commercial communications; all without retroactive effect on the previous processing and transfer of data to third parties, and without detriment to the obligations and legal consequences arising from those responsible for the files.

Specifically, the general content of your rights are as follows:

  1. Right of access. Right to confirm that we are processing your personal data and, if so, to obtain a copy of said data and complete information about the treatment.

  2. Right of rectification. Right to correct errors, modify inaccurate or incomplete data and guarantee the certainty of the information subject to processing.

  3. Right of suppression. Right to request the deletion of your data without undue delay, in the event that the processing is illegal or the purpose that motivated its processing or collection has disappeared.

  4. Right to limitation of processing. Right to request the suspension of the processing in case it is illegal or the accuracy of the data has been challenged.

  5. Right of opposition. Right to object to the processing of your data when it has as its object direct marketing or when the processing should cease for reasons related to your personal situation, unless a legitimate interest is proven or necessary for the exercise or defence of claims.

  6. Right to not to be the subject of individualized decisions. Right to not to be the subject of a decision based solely on automated processing, including profiling, which produces legal effects or affects you, unless it is necessary for the execution of a contract, is permitted by law or you have given your explicit consent.

  7. Right of Portability. Right to receive the personal data that concerns you, when you have contracted a service of distribution and management of tickets, in a structured format, of common use and in a machine-readable format, and to transmit them to another processing controller when the processing is done by automated means.

The exercise of these rights is free, unless manifestly unfounded or excessive requests are made, in which case the interested party may be required to assume the cost of processing the application.

Likewise, we remind you that according to EU Regulation 2016/679, you have the right to claim for any legal breach before the data protection control authorities.

Security and confidentiality

Elrow Dubai will treat the data with the utmost confidentiality and will maintain professional secrecy with respect to all of it, undertaking not to communicate it to other persons, even for the purpose of preserving it, and this obligation shall remain in force even after commercial relations with the user has ended, always in accordance with current legislation, implementing the necessary technical, organisational and safety measures to ensure the security of the personal data processed, and to prevent alteration, loss and unauthorised processing of the information, given the state of technology, the cost of application, the nature of the data stored, the ambit, context and processing ends, as well as the risks of diverse probability and seriousness which they are exposed to and which the processing entails for the rights and liberties of natural persons.

To protect your personal information, reasonable precautions and industry best practices are followed to ensure that it is not lost, misused, accessed, revealed, altered or destroyed inappropriately.